My Account FAQ’s
How do I create an account?
You can create a Swimshark account to save your preferred methods of payment, delivery address, wish lists and more on the "Register Link"
Do I need to create an account?
No, you’re still able to complete a purchase as a guest. However, the benefit to creating an account is you can securely save your addresses, payment options and wish lists for quicker checkouts in the future and see your past order history.
My account and password isn’t working when I try to log in on swimshark.com.au
If you are an existing customer that previously ordered from swimshark.com.au then you will need to create a new account to shop on swimshark.com.au Click here to create a new account. If you, already have an account on swimshark.com.au, then you can reset your account password by clicking the "Forgot Password" at the bottom of the account login page here.
How do I reset my account password?
You can reset your account password by clicking the "Forgot Password?" link at the top of the page.
Ordering Online FAQ’s
It’s my first time ordering on www.swimshark.com.au, what do I need to know?
The first time you shop on swimshark.com.au, you will need to create a new account. If you had any previously saved payment or address information on our website, you will only have to enter these again only once.
How do I place an order on swimshark.com.au?
Place an order for delivery to Australia by selecting your products and completing our checkout process. You can check out as a guest, or you can create an account with us and save your address, payment methods and wish lists.
Do I need to have an account to place an order online?
You don't need to have an account to place an order. However, the benefit to creating an account is you can securely save your addresses, payment options and wish lists for quicker checkouts in the future and see your past order history.
How do I know if my order is processed?
A charge is placed onto your credit card or other payment method when your order is placed, the order then moves to fulfilment and then shipment. Once your order is shipped you will receive a shipping confirmation email.
Where can I find my order number?
Once your order is placed, you’ll be sent an order confirmation email with your order number and details.
Can someone help me place my order online?
Absolutely! Contact our Sales Team for help on placing your online order.
Is ordering from Swimshark over the internet secure?
Yes. We've taken several steps to ensure all information received from our customers online is secure. We use the best encryption to protect your details and payments on every transaction.
Can I get a tax invoice for my order?
Your order confirmation email acts as your tax invoice for tax returns and other official purposes. Your email includes the prices of our products, our ABN and business details.
Can I cancel my online order?
You cannot change or cancel your order after it's been placed. But if you've ordered incorrectly or it’s not quite right or defective you may be able to make a return.
Payment FAQ’s
What are my payment options?
We accept Visa Debit, Visa Credit, MasterCard, American Express, PayPal, Afterpay.Please note: we do not accept credit card gift cards. All orders are subject to review.
Do you accept Afterpay?
Yes, you can find more information about Afterpay at their website www.afterpay.com
What currency is the website in?
Prices on swimshark.com.au are in Australian dollars ($AUD).
When will I be charged for my order?
A charge is placed onto your credit card when your order is placed, Once, your order is placed you will be sent an order confirmation email with your order number and details. We will then process and package your order. Once your order is sent for delivery you are sent a delivery confirmation email.
Can my billing and delivery address be different?
Yes, your billing and delivery address can be different.